Terms and Conditions

1. Company Details

HYPERWAY LOGISTICS LTD
Registered in England and Wales
Company No. 16426334
Registered Office: 86-90 Paul Street, 3rd Floor, London, England, EC2A 4NE

These Terms and Conditions (“Terms”) govern all courier, collection, delivery, logistics, account and related services provided by HYPERWAY LOGISTICS LTD (“the Company”).

2. Consumer and Business Customers

2.1 Where the Customer acts wholly or mainly outside their trade, business or profession, they shall be deemed a Consumer under the Consumer Rights Act 2015.

2.2 Nothing in these Terms excludes or limits any statutory rights which cannot lawfully be excluded or limited under applicable law.

2.3 Nothing in these Terms shall affect any rights or remedies available to Consumers under applicable consumer protection law.

2.4 Where the Customer acts in the course of business, these Terms apply on a business-to-business basis.

3. Premium Service Positioning

3.1 The Company operates as a premium same-day courier provider offering time-critical, discreet and professional collection and delivery services within and beyond the M25 area.

3.2 The Company acts solely as a carrier responsible for transportation of Shipments and does not assume responsibility for the contents of any Shipment except as expressly stated in these Terms.

3.3 All services are subject to availability, operational feasibility, road conditions, driver availability and compliance with these Terms.

4. Formation of Contract

4.1 Where pricing is displayed and accepted through the Company’s platform, a legally binding contract is formed upon digital confirmation.

4.2 Where a booking is marked “To Be Quoted”, no contract is formed until the Company issues a written quotation and the Customer accepts it.

4.3 Collection and delivery timeframes are estimates only and do not constitute guaranteed deadlines unless expressly agreed in writing.

4.4 The Company shall not be liable for delays caused by traffic, road closures, congestion, weather conditions, operational constraints, vehicle breakdowns, security restrictions or events beyond its reasonable control.

4.5 The Company reserves the right to refuse, suspend or cancel any booking where:

• the Shipment does not comply with these Terms;
• operational or safety concerns arise;
• payment is not authorised;
• fraud or suspicious activity is suspected; or
• the Company is otherwise entitled to do so under applicable law.

4.6 Platform and Pricing Errors

The Company shall not be bound by bookings affected by technical errors, system malfunctions, incorrect pricing, duplicated charges or obvious mistakes.

The Company reserves the right to cancel, suspend or correct such bookings and refund any affected payment where appropriate.

5. Geographical Scope, Pricing and Congestion Charges

5.1 The agreed booking price applies exclusively to the confirmed collection and delivery route at the time of booking.

5.2 The booking price shall not be altered once confirmed except where:

• delivery fails;
• a redirection is requested;
• waiting time applies;
• additional services are requested; or
• additional operational charges become applicable under these Terms.

5.3 The Company reserves the right to modify pricing, fees and service charges for future bookings at any time.

5.4 The applicable price shall be the price displayed and confirmed at the time of booking.

5.5 Congestion Charge, ULEZ and Road Charges

Where a collection or delivery location falls within a congestion charging zone, Ultra Low Emission Zone, toll route, restricted access zone or similar regulated traffic area, the applicable charge may be added to the booking price.

Where multiple Shipments are delivered to the same recipient, address or location during the same operational route, the applicable congestion or road charge shall generally be applied once only for that route unless additional journeys are required.

Any Congestion Charge, ULEZ, toll, restricted access or similar road charges incurred, applied or paid in connection with a booking shall be non-refundable and may become payable again in the event of failed delivery, re-delivery, re-routing, rescheduling or additional delivery attempts.

5.6 Address Accuracy

The Customer is solely responsible for providing accurate and complete collection and delivery details.

The Company shall not be liable for delay, failed delivery, additional costs or loss arising from incorrect or incomplete information supplied by the Customer.

Any additional operational costs resulting from inaccurate address details shall be payable by the Customer.

6. Failed Delivery, Waiting Time and Operational Conditions

6.1 Where delivery fails due to Customer or recipient fault, including:

• recipient unavailability;
• failure to provide a valid PIN or QR code;
• incorrect or incomplete address details;
• refusal of delivery; or
• redirection requests,

the following re-delivery or redirection fees shall apply:

• £15 for addresses within the M25;
• £35 for addresses outside the M25.

6.2 Re-delivery or redirection will only occur once payment of the applicable fee has been confirmed.

6.3 Waiting Time

Where collection or delivery requires waiting time exceeding 10 minutes due to Customer or recipient delay, the Company reserves the right to apply additional waiting charges at its standard operational rate.

6.4 Access Conditions

The Customer must ensure safe, lawful and practical access for collection and delivery.

Any parking charges, penalties, congestion costs, access fees or operational delays caused by Customer instructions shall be payable by the Customer.

6.5 The Company shall not be liable for delays arising from:

• building security procedures;
• concierge refusal;
• gated access restrictions;
• apartment access limitations;
• loading restrictions;
• lack of parking; or
• restricted vehicle access.

6.6 Driver Safety

The Company reserves the right to refuse, postpone or abandon any collection or delivery where the driver reasonably considers the location unsafe or inaccessible.

6.6A Heavy Shipments and Manual Handling

The Customer must ensure that all Shipments are capable of being safely handled in compliance with applicable health and safety laws, including the UK Manual Handling Operations Regulations 1992.

The Customer must disclose in advance any Shipment which:

• is unusually large, heavy or awkward to handle;
• requires multiple persons to lift or carry; or
• requires specialist equipment or access arrangements.

The Company reserves the right to refuse, postpone, cancel or abandon any collection or delivery where manual handling may create a health and safety risk to drivers, staff or third parties.

Additional operational charges may apply where specialist handling, additional personnel, waiting time or equipment is required.

The Company shall not be liable for failed collections, failed deliveries, delays or additional costs arising from undisclosed heavy or unsafe Shipments.

6.6B Upper Floors, Stair Access and Internal Handling

Where reasonably practicable and safe to do so, the Company may assist with delivery to upper floors, stair access locations or internal premises access.

However, the Company reserves the right to refuse or limit stair carries, multi-floor access or internal handling where this may create a manual handling, operational or health and safety risk.

6.6C Shipment Variations and Operational Adjustments

Where the actual quantity, size, dimensions, access conditions or handling requirements of a Shipment materially differ from the information provided at the time of booking, the Company reserves the right to apply additional operational charges, allocate a different vehicle or additional personnel, postpone the service, refuse the collection or delivery, or otherwise adjust the service where reasonably necessary.

6.6D Shipment Classification and Booking Accuracy

The Customer is responsible for accurately selecting and declaring the appropriate Shipment category, quantity, dimensions and handling requirements at the time of booking, including but not limited to Small, Medium, Large, XL, Relocation, Pallet, and Other transport categories offered by the Company.

Where the actual Shipment materially differs from the booking information provided, including differences in quantity, dimensions, access conditions or operational requirements, the Company reserves the right to apply additional operational charges, allocate a different vehicle or personnel, postpone the service, refuse collection or cancel the booking where reasonably necessary.

Where a driver attends the collection location and the Shipment is materially non-compliant with the booking information provided, the attendance may be treated as a completed operational attendance and the Company may retain part or all applicable booking charges, cancellation charges or operational fees reasonably incurred.

6.6E Access Restrictions and Parking Conditions

The Customer must disclose any stairs, lift restrictions, narrow access, parking limitations, loading bay requirements or other access issues at the time of booking.

Failure to disclose such information may result in additional operational charges, delay, refusal, postponement or cancellation of the service where reasonably necessary.

6.7 Driver Authority

Drivers and delivery personnel are not authorised to make representations regarding liability, insurance, suitability of packaging, acceptance of high-value items or contractual terms.

Only written confirmation issued by the Company shall be binding.

6.8 Customer Availability

The Customer and recipient must remain reasonably available to facilitate collection and delivery.

Where reasonable delivery attempts or communication attempts are unsuccessful, the delivery attempt shall be deemed valid.

Operational records, GPS logs, timestamps, call logs, electronic records and driver reports may be used as evidence that a delivery attempt occurred.

7. Storage of Shipments

7.1 Where a Shipment remains in the Company’s storage, warehouse or operational premises after a failed delivery, return process or pending collection, the Company may retain the Shipment for a reasonable operational period.

7.2 The first 48 hours of storage shall be free of charge unless otherwise agreed in writing.

7.3 After the initial 48-hour period, storage charges may apply at a rate of £25 per week or part thereof while the Shipment remains in storage.

7.4 All storage charges shall become immediately payable prior to release, collection, return or re-delivery of the Shipment.

8. Second Attempt, Return to Sender and Cancellation

8.1 A maximum of two delivery attempts will be made.

8.2 If the second attempt fails, the Shipment may automatically be returned to the sender.

8.3 Return-to-sender shall be treated as a completed service.

The following return fees apply:

• £15 within the M25;
• £35 outside the M25.

8.4 Any refund shall be subject to deduction of operational costs, completed services and applicable charges already incurred.

8.5 Business Customer Cancellation

For Business Customers, cancellation requests made less than 2 hours before the scheduled collection time may incur charges up to 100% of the booking value where reasonable having regard to:

• driver allocation;
• route planning;
• operational preparation; and
• loss of booking opportunity.

8.6 Consumer Cancellation Rights

Where the Customer is a Consumer, statutory cancellation rights shall apply only where required by applicable law.

The Customer acknowledges that contracts relating to transport services may be exempt from certain cancellation rights.

9. Non-Delivery, Non-Payment, Retention and Disposal

9.1 Where delivery cannot be completed due to Customer fault, the Company may notify the Customer using the contact details provided at the time of booking.

9.2 All additional charges including:

• re-delivery fees;
• redirection fees;
• storage fees;
• waiting time;
• congestion-related charges; and
• return-to-sender fees

shall become immediately due upon notification.

9.3 No further service, release, re-delivery or redirection shall occur until outstanding amounts are paid.

9.4 The Company shall have a contractual and legal right of lien over any Shipment in its possession until full payment is received.

9.5 Where payment remains outstanding after 7 days, the Company may apply reasonable storage charges.

9.6 The Company may retain Shipments for a reasonable operational period having regard to the time-sensitive nature of the services and limited storage capacity.

9.7 Where payment remains outstanding and reasonable notice has been provided, the Company may dispose of, destroy, sell or otherwise deal with the Shipment in accordance with applicable law.

9.8 In such circumstances the Shipment may be treated as abandoned and no refund or compensation shall be payable except where required by law.

9.9 The Company shall have no obligation to recover, reproduce or replace any Shipment after lawful disposal.

9.10 Where a Shipment remains uncollected, unpaid or abandoned for more than 30 days after reasonable notice has been provided to the Customer, the Company may, at its sole discretion and in accordance with applicable law, destroy, dispose of, sell or otherwise deal with the Shipment without further liability, refund or compensation to the Customer.

10. Proof of Delivery and Tracking

10.1 Delivery is completed upon successful PIN or QR code verification or other authorised electronic confirmation method used by the Company.

10.2 The Customer is responsible for ensuring that any PIN or QR code is disclosed only to the intended recipient.

10.3 The Company shall not be liable where delivery is completed to a person presenting the correct PIN or QR code unless delivery occurred at an incorrect address.

10.4 PIN verification, QR verification, GPS records, timestamp records, electronic signatures, photographic evidence, driver reports and related electronic records shall constitute strong prima facie evidence of collection or delivery unless credible evidence of fraud or manifest error is provided.

10.5 Live tracking and status updates are provided for operational transparency purposes only and may depend on GPS availability, mobile connectivity and third-party systems.

10.6 Live tracking information does not constitute proof of delivery.

10.7 Tracking records and operational data may be retained for operational, security, verification and dispute resolution purposes for a limited period in accordance with the Company’s data retention policies.

11. High-Value and Luxury Goods

11.1 High-value, luxury or confidential items may be accepted only with prior written approval.

11.2 The Company may apply enhanced discretion and handling procedures for such Shipments.

11.3 Acceptance of high-value Shipments does not increase liability beyond the limits stated in these Terms unless expressly agreed in writing.

11.4 No automatic insurance is provided.

11.5 Optional enhanced liability cover may be available upon written request and subject to additional fees.

11.6 The Customer is responsible for accurately declaring the value of any Shipment.

11.7 Where value is not declared prior to collection, the Company’s liability shall remain limited to the standard liability limit stated in these Terms.

11.8 Any claim relating to Shipment value must be supported by reasonable documentary evidence of ownership and value.

12. Prohibited Goods, Packaging and Shipment Responsibility

12.1 The Company does not transport:

• flammable materials;
• explosives;
• hazardous substances;
• illegal goods;
• dangerous items; or
• any goods prohibited under applicable law.

12.2 The Company may refuse any Shipment where non-compliance is suspected.

12.3 The Customer is solely responsible for ensuring that Shipments are properly packaged and suitable for transportation.

12.4 Fragile items are transported entirely at the Customer’s risk unless otherwise agreed in writing.

12.5 The Company shall not be liable for damage arising from:

• inadequate packaging;
• insufficient internal protection;
• insecure sealing;
• improper labelling; or
• unsuitable packaging materials.

12.6 Unless otherwise noted at collection, all Shipments shall be presumed to have been received in good external condition.

12.7 Where external packaging appears intact at delivery, contents shall be presumed delivered in acceptable condition unless reasonable evidence demonstrates otherwise.

12.7A Concealed Damage and Internal Contents

The Company shall not be liable for concealed damage, internal breakage or content-related damage where the external packaging appeared intact upon delivery unless clear evidence demonstrates that the damage was directly caused during transportation by the Company.

12.8 The Customer warrants that:

• the Shipment complies with applicable law;
• all declarations are accurate;
• the Shipment does not contain prohibited goods; and
• all information supplied is complete and accurate.

12.9 The Company does not verify the contents, quantity, authenticity or value of any Shipment unless expressly agreed in writing.

12.10 Perishable and Time-Sensitive Goods

Perishable, temperature-sensitive or time-sensitive goods are transported at the Customer’s own risk unless expressly agreed in writing. The Company shall not be liable for deterioration, spoilage, loss of freshness, temperature-related damage or loss of value arising from delay, failed delivery, recipient unavailability or inadequate packaging.

13. Inspection, Retention and Destruction

13.1 The Company may open, inspect, retain, refuse, destroy, dispose of or deliver to relevant authorities any Shipment reasonably suspected of containing prohibited, unlawful or dangerous goods.

13.2 No refund or compensation shall be payable in such circumstances except where required by law.

13.3 All related liabilities, losses, damages, penalties and costs remain the responsibility of the Customer.

14. Payment Terms

14.1 Services are prepaid unless otherwise agreed in writing.

14.2 For Business Customers, late payment interest shall apply pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

14.3 The Company may recover reasonable administrative, legal and debt recovery costs reasonably incurred in recovering unpaid amounts.

14.4 Chargebacks and Payment Reversals

Where a chargeback, payment reversal or disputed transaction occurs, the Company reserves the right to:

• recover the outstanding amount;
• recover associated administrative costs and payment processing fees;
• suspend services;
• terminate Customer accounts pending resolution; and/or
• take legal or debt recovery action where appropriate.

14.5 The Customer agrees not to initiate unjustified chargebacks where services have been provided in accordance with these Terms.

14.6 Account Non-Payment, Suspension and Termination

Where a Customer account, business account, credit facility, bundle, contract plan or any other registered account arrangement remains unpaid after the applicable due date, the Company may issue a payment reminder and require payment within 7 days.

If payment remains outstanding after that period, the Company may suspend the account, restrict access to services, pause bookings, withhold further services and require all outstanding sums to be paid before services are restored.

If payment remains outstanding for more than 30 days after the original due date, the Company may terminate the account and cancel any associated contract, bundle, credit facility or service arrangement.

Upon termination for non-payment, the Company may delete, deactivate or archive the account and related operational records, subject always to any legal, accounting, tax, fraud prevention, dispute resolution or regulatory retention requirements.

Late payment interest, administrative charges, debt recovery costs, legal costs and any unpaid balance may be added to the outstanding amount to the fullest extent permitted by law.

The Company reserves the right to take formal debt recovery action, issue legal proceedings through the courts of England and Wales, instruct debt recovery agents or solicitors, and rely on all lawful remedies available to recover unpaid sums.

Suspension, termination or deletion of an account shall not affect the Customer’s obligation to pay any outstanding amounts, interest, charges, costs or legal expenses due to the Company.

15. Active Account Credit Facility

15.1 Active Accounts are discretionary commercial credit facilities.

15.2 The Company may withdraw, suspend or modify any credit facility at any time.

15.3 Non-payment may result in immediate suspension, acceleration of outstanding sums, statutory interest, debt recovery action and conversion to prepaid services.

15.4 Credit facilities are commercial privileges and not contractual entitlements.

16. Business Bundles

16.1 Business Bundles may operate on a prepaid or post-paid basis as agreed in writing.

16.2 Unless otherwise agreed in writing, Business Bundles shall be treated as prepaid.

16.3 Deliveries included within Business Bundles are non-refundable and non-transferable unless expressly agreed otherwise.

16.4 A delivery allocation is deemed used once a driver has been assigned.

16.5 In the event of conflict between these Terms and any separately executed written business agreement, the written business agreement shall prevail to the extent of the inconsistency.

16.6 Unused bundle allocations shall expire after the applicable validity period and shall not be redeemable for cash, refund or account credit unless otherwise agreed in writing.

16.7 Business Bundles are non-transferable and may not be resold, shared or commercially redistributed without prior written consent from the Company.

17. Right of Lien

17.1 The Company has a general lien over all Shipments in its possession for any sums due from the Customer.

17.2 The Company may exercise all lawful rights available to enforce recovery of unpaid sums.

18. Set-Off

18.1 The Company may set off any amount owed to the Customer against any sums due from the Customer.

19. Limitation of Liability

19.1 Subject to clauses 19.3 and 19.4, the Company’s maximum liability in respect of any Shipment shall not exceed the lower of:

• £100; or
• the actual direct loss proved by the Customer.

19.2 The Company shall not be liable for indirect loss, consequential loss, loss of profit, loss of business, loss of opportunity, reputational damage, business interruption, emotional distress, inconvenience or delay-related losses.

19.3 Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory statutory consumer rights.

19.4 For Business Customers, all exclusions and limitations are intended to apply only to the fullest extent permitted by law and subject to any applicable requirement of reasonableness.

19.5 Customers requiring additional protection should arrange independent insurance or request enhanced liability cover prior to collection.

20. Claims Procedure

20.1 Visible damage should be reported at the time of delivery where reasonably possible.

20.2 Consumer Customers should notify the Company within 48 hours of delivery or as soon as reasonably practicable after discovering the issue.

20.3 Business Customers must notify the Company within 24 hours of delivery or within a reasonable time after discovery of any latent issue.

20.4 Claims must be submitted in writing together with reasonable supporting evidence.

20.5 Failure to follow this procedure may affect assessment of the claim but shall not exclude any rights which cannot lawfully be excluded.

21. Force Majeure

21.1 The Company shall not be liable for failure or delay caused by events beyond its reasonable control including traffic congestion, weather conditions, strikes, civil unrest, cyber attacks, technical failures, government action, road closures, accidents, vehicle breakdowns, pandemics, public emergencies or third-party infrastructure failures.

22. Indemnity

22.1 The Customer shall indemnify and keep indemnified the Company against all liabilities, claims, losses, damages, fines, penalties, costs and expenses arising from breach of these Terms, prohibited or unlawful goods, inaccurate declarations, unsafe packaging, regulatory breaches, third-party claims relating to the Shipment, or acts or omissions of the Customer or recipient.

23. Customer Conduct and Driver Protection

23.1 The Company may refuse, suspend or terminate services where the Customer, recipient or any third party behaves in an abusive, threatening, aggressive, discriminatory, unsafe or unlawful manner towards drivers, staff or representatives of the Company.

23.2 The Company may permanently restrict or block access to services where misuse, abuse, fraud, harassment or repeated non-compliance occurs.

24. Confidentiality

24.1 The Company may treat information relating to premium, confidential or high-value Shipments as confidential.

24.2 Nothing in these Terms prevents disclosure where required by law, court order, regulatory obligation or law enforcement request.

25. Intellectual Property Rights

25.1 All intellectual property rights relating to the Company’s branding, trading names, website, dispatch systems, tracking systems, PIN and QR infrastructure, software, databases, algorithms, source code, operational systems and proprietary logistics processes shall remain the exclusive property of HYPERWAY LOGISTICS LTD.

25.2 Nothing in these Terms grants any licence or ownership rights without prior written consent.

25.3 Any unauthorised copying, reverse engineering, commercial exploitation, extraction of data or interference with Company systems is strictly prohibited.

26. Platform Access, System Availability and Digital Services

26.1 The Company does not guarantee uninterrupted access to its website, platform, booking system, tracking system or digital services.

26.2 The Company shall not be liable for temporary downtime, maintenance, third-party software failures, internet outages, cyber incidents, payment processor issues or technical interruptions beyond its reasonable control.

26.3 The Company may update, suspend, restrict or modify platform functionality at any time for security, maintenance, operational or legal reasons.

27. Data Protection

27.1 Personal data shall be processed in accordance with UK GDPR, the Data Protection Act 2018 and the Company’s Privacy Policy.

27.2 The Company may retain operational records, transaction records, communication records, GPS records, PIN/QR verification records and delivery evidence for operational, security, fraud prevention, legal compliance and dispute resolution purposes.

28. Electronic Communications and Digital Evidence

28.1 The Customer agrees that the Company may communicate using email, SMS, platform notifications, electronic records and digital communications.

28.2 Electronic communications shall constitute valid notice for contractual and operational purposes.

28.3 Electronic records, digital confirmations, timestamps, GPS logs, photographs, call logs, payment records and platform records may be used as evidence in disputes, debt recovery or legal proceedings.

29. Entire Agreement

29.1 These Terms constitute the entire agreement between the parties and supersede prior discussions, representations or agreements relating to the Services.

30. Severability

30.1 If any provision is found invalid or unenforceable, the remaining provisions shall remain enforceable.

31. No Waiver

31.1 Failure or delay in enforcing any provision shall not constitute a waiver of rights.

32. Limitation Period

32.1 To the fullest extent permitted by law, any claim arising from the Services must be notified and commenced within 6 months of the event giving rise to the claim.

32.2 Nothing in this clause affects any limitation period which cannot lawfully be restricted.

33. Amendments

33.1 The Company may amend these Terms from time to time for future bookings.

33.2 Any revised Terms shall apply only to bookings made after publication of the revised version.

33.3 The Terms in force at the time of booking shall continue to apply to that booking.

34. Governing Law and Dispute Resolution

34.1 These Terms are governed by the laws of England and Wales.

34.2 The courts of England and Wales shall have exclusive jurisdiction.

34.3 Prior to commencing formal legal proceedings, the parties shall use reasonable efforts to resolve disputes through written notice and good faith negotiations for a period of 14 days.

34.4 Nothing in this clause prevents either party from seeking urgent injunctive relief or taking immediate action to recover unpaid sums.

35. Complimentary Items and Promotional Goods

35.1 Any complimentary goods, promotional items, samples, vouchers, benefits or goodwill items supplied by the Company are provided strictly on an “as is” and “as available” basis.

35.2 The Company makes no representation or warranty regarding the quality, suitability, durability, compatibility or fitness for purpose of Complimentary Items except where liability cannot lawfully be excluded.

35.3 The use, storage, transfer or handling of Complimentary Items shall be entirely at the Customer’s and/or recipient’s own risk.

35.4 To the fullest extent permitted by law, the Company shall not be liable for any loss, damage, injury, expense or claim arising directly or indirectly from Complimentary Items once supplied or delivered.

35.5 Complimentary Items are supplied voluntarily and do not form part of the paid courier service.

35.6 Nothing in this clause excludes or limits liability which cannot lawfully be excluded.

36. Fraud, Suspicious Activity and Compliance

36.1 The Company reserves the right to refuse, suspend, investigate or cancel any booking where fraud, suspicious activity, money laundering concerns, stolen payment methods, sanctions concerns, unlawful conduct or misuse of services is suspected.

36.2 The Company may cooperate with payment processors, financial institutions, insurers, regulators and law enforcement authorities where reasonably necessary.

36.3 The Company reserves the right to retain operational records, communication records and transaction information for fraud prevention, legal compliance and dispute resolution purposes.

36.4 The Company may request identity verification, business verification, proof of ownership, payment verification or other reasonable supporting documentation before accepting, continuing or releasing any Shipment or account service.

37. Acceptance of Terms

37.1 By booking, using or paying for any Service, the Customer confirms acceptance of these Terms.

37.2 Where the Customer books on behalf of another person or business, the Customer confirms they have authority to bind that person or business to these Terms.

37.3 Clauses relating to payment, liability, indemnity, intellectual property, confidentiality, data retention, dispute resolution and legal rights shall continue to apply after termination or completion of the Services.